Terms of use and purchase

These General Terms of Use (hereinafter, the “Terms”) govern access to, browsing and use of the Website available at the domain www.pacomartinez.mom/, as well as the responsibilities arising from the use of its content, which means the texts, graphics, drawings, designs, code, software, photographs, music, videos, sounds, databases, images, expressions and information, as well as any other creation protected by national laws and international treaties on intellectual and industrial property.

The main purpose of the Website is to provide corporate information about PACOMARTINEZ and to facilitate the online purchase of its products and services.

Access to the Website by the User is free of charge and unrestricted, without prejudice to the fact that the use of certain services may require prior registration or the purchase of specific services, which will be subject to their own terms of purchase or booking.

Using the Website confers the status of User and implies full and unreserved acceptance of each and every provision of these Terms in the version published at the time of access. Therefore, if you do not agree with any of the clauses set out here, you must refrain from using this Website.

PACOMARTINEZ reserves the right to modify the Terms at any time and without prior notice. Likewise, PACOMARTINEZ reserves the right to suspend, interrupt or cease operating the Website at any time. Accordingly, the Website User must read the Terms carefully each time they intend to use the Website.

“Use of the Website” means any User who accesses and browses the Website, regardless of whether they complete contact, registration, user sign-up, subscription or incident forms, or post comments, among the functions that can be carried out on the Website.

PACOMARTINEZ does not guarantee, and accepts no liability whatsoever for, any loss or damage suffered as a result of accessing third-party Services through connections, links or hyperlinks on linked sites, nor for the accuracy or reliability of such sites.

The sole purpose of the links that appear on PACOMARTINEZ is to inform the customer of the existence of other sources of information on the Internet, where they can find more detail on the content offered by the Portal.

PACOMARTINEZ shall under no circumstances be responsible for the outcome obtained through such links or for the consequences arising from customers accessing them. These third-party Services are provided by third parties, and therefore PACOMARTINEZ cannot control, and does not control, the lawfulness or quality of the Services. Consequently, customers should exercise the utmost caution when assessing and using the information and services contained in third-party content.

Prices on the website include VAT (IGIC for the Canary Islands and IPSI for Ceuta) but exclude delivery costs, which are added to the total order amount when the delivery method is selected and before payment is made.

Prices may change at any time but (except as set out above) any changes will not affect orders for which we have already sent you a dispatch confirmation.

The prices of our products are expressed in Euros and also include VAT (IGIC in the Canary Islands and IPSI for Ceuta).

The prices of our products exclude delivery costs. The final price of each order will be shown in the order summary before payment is made.

Purchases are delivered to the customer's home by a specialist courier company. PACOMARTINEZ delivers to any address in Spain and Portugal (excluding island territories except the Balearic Islands), provided it is not a PO box. Delivery costs and delivery times vary depending on the area and can be found in the Shopping Guide.

Customers also have the option of collecting their order from any of our stores in Spain and Portugal, except Madeira, at no additional cost. The conditions and timeframes can be found in the Shopping Guide.

For both home delivery and delivery to a store, the customer will receive information about the status of their order and the delivery date. If the courier company makes several unsuccessful attempts to deliver the order, it will agree a new delivery date with the customer. If, after 15 days, it is impossible to contact the customer again, PACOMARTINEZ reserves the right to put the order back on sale and refund the amount.

Likewise, for in-store pickup, there is a period of 30 days from receipt in which to collect the order. After this period, a new message will be sent by email. If it has been sent and no reply is received, PACOMARTINEZ reserves the right to put the order back on sale and refund the amount.

To collect the order in store, you must show valid identification or the email confirming the arrival of the order.

Delivery times may be longer than those stated in the Shopping Guide during periods such as Christmas, Black Friday or the Sale.

If the customer is not happy with the product they receive, they may return it to one of our stores completely free of charge. For in-store returns, the item must be returned in the same country where the purchase was made.

A return by courier may also be requested, in which case the return costs will be deducted (€3.95 for mainland Spain and €6.95 for the Balearic Islands; it is not possible to request a home return in the Canary Islands), except in the case of flaws or manufacturing defects in the product, in which case PACOMARTINEZ will bear the cost of collecting the product from the customer's home.

To process a return, whether in store or by courier, the customer must go to My account > Returns or contact shoponline@pacomartinez.mom. In that email, they must provide the details set out in the model withdrawal form established by Royal Legislative Decree 1/2007, Annex I.B:

• For the attention of WORLD BAGS S.L.; Tax ID (CIF): B53165858; Pol. Ind. del Mediterráneo, C/ Noria nº 6, 46550 Albuixech (Valencia); Email: shoponline@pacomartinez.mom
• I hereby give notice that I withdraw from my contract of sale of the following item: (INSERT ITEM NAME)
• Order: (ORDER NUMBER) received on (DATE OF RECEIPT)
• Name of the consumer and user
• Address of the consumer and user
• Signature of the consumer and user (only if this form is submitted on paper)
• Reason
• Date

The customer may return the product within one month of the date of purchase.

Items must be in perfect condition, unused and with their original tags. Earrings and face masks cannot be exchanged or returned for hygiene reasons.

To make any return or exchange, it is essential to enclose the proof of purchase or invoice.

PACOMARTINEZ will check that the returned items are in perfect condition, unused and with their original tags. Once the return has been approved, the customer will receive an email stating that the amount will be refunded to their account. The refund will be made using the same method used for the purchase. Refunds to credit cards always depend on the bank.

Evening bags purchased through our website may be exchanged for another item in any of our physical stores, but cannot be returned either in a physical store or online. For any exchange, the item must retain its original packaging and original tag. PACOMARTINEZ reserves the right to refuse the exchange if the items show obvious signs of use. Exchanges can be handled at any PACOMARTINEZ physical store within the country where the purchase was made. In the case of the Canary Islands, the exchange must be made within the Canary Islands. If the customer wishes to make an exchange online, they will bear the cost of transporting the item back to our head office, as well as the cost of sending it again to the desired address.

Should the consumer need it, the EU online dispute resolution platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

If, when we prepare the customer's order, the item they have chosen is not available, PACOMARTINEZ will contact them, offering an alternative product or the option of cancelling the purchase and refunding the amount.

All illustrations, designs, icons, graphics, photographs, images and other elements that form part of the website are the exclusive property of PACOMARTINEZ.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation relating to this website or to its content and information is prohibited without the express prior consent of PACOMARTINEZ.